Amiel James ("AJ") Greathouse
Customer Success & Life Coach | Trust, Safety & Verbal De-Escalation Expert
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Go Listen On Anchor Now🍍 "Strive to make interactions with customers, feel like a breath of fresh tropical air." 🌴
-AJ
AJ’s Latest Medium Stories
5 Power Phrases That Belong in Every Support Agent’s Toolbox
In this article, I’m sharing out my top 5 power phrases for 2019 that I believe every support agent should keep in their toolbox. These…
Apr 24, 2019 / 2min read. Read More
The Magic of Coaching
Coaching can change your personal and professional life in some of the most profound ways. It is time to put away the days of just giving…
Jan 26, 2019 / 2min read. Read More
My 2019 New Year’s Resolution — Spend more time doing what I really love.
Happy New Year! It’s a new year, another chance to start again with each other, to get a new mind, and to increase yourself. This year…
Jan 01, 2019 / 2min read. Read More
Universal agents can enhance the customer experience. ♾
Creating a unified frontline. 👨🔧⭕👩🔧
Dec 19, 2018 / 1min read. Read More
This is the story of how love overcame addiction.
If you don’t want to know my personal story, this post is not for you. LOL. Skip this post and catch the next one if so, okay? 😅 This post…
Dec 17, 2018 / 3min read. Read More
Using vision mapping and journaling for coaching.
Coaching is great unless it is just not working. You’ve tried it all. Total disconnect right? I’ve been there both as the coach and the…
Dec 15, 2018 / 2min read. Read More